How to Book Online

Ready to book your relaxation?

Please read through the following info, then click the "Book Now" button at the bottom of this page. When you click the "Book Now" button below you are agreeing to the policies on this page. Thank you!

Cancellation Policy

By scheduling an appointment online, you agree that you have read and understand the following Cancellation Policy:

We require at least 24 hours’ notice to cancel or reschedule an appointment.

If less than 24 hours is given, 50% of the service charge will be charged to the card on file.

If a guest fails to show for their appointment and hasn’t cancelled or rescheduled, 100% of the service charge will be charged to the card on file. The charge is non-refundable and cannot be applied toward future purchases.

We do understand that emergency situations arise, people get sick, etc. and we will do our best to accommodate these rare occasions with compassion and understanding.

Forms

Please watch your email for forms that need to be completed before your appointment date. Completing your forms before the day of your appointment allows us to start your service on time and maximize your relaxation!

If you are unable to complete your forms online, please arrive 15 minutes early to your apointment to allow time to complete forms before your service begins.

Payment Options

Although the online booking form will require you to add your credit card, when you check out on the day of your appointment you will be able to use whichever payment method you prefer – credit card, Journey Salon & Day Spa gift card or cash. Your card will not be charged at the time of booking.

Join "The Waitlist"

Please note that when you click “Join the Waitlist” you will be added to our Waitlist in case we have any cancellations. If we do have a cancellation, we will contact those on the Waitlist to let them know of the available appointment.

Please note: joining the Wait List is not guaranteeing you an appointment on the day or days you selected. You will be notified IF an appointment becomes available for you.

Sick Policy

We ask that if you are showing any signs of illness, you reschedule your appointment. Cancellation fees will be waived for those who are ill.

Children

For the comfort and safety of our guests, while we welcome children, those under the age of 12 are not permitted in the salon or spa unless they are receiving a service.

If children under the age of 16 are receiving a service, a parent or guardian must stay at Journey for the duration of the child’s service. Thank you for helping us make Journey a peaceful and relaxing place for all.

Start Time Adjustment

After you schedule your appointment online, our Spa Coordinators may text or email you to ask if we may adjust your start time by no more than 30 minutes to better serve you.

If you don’t hear from our team, please assume that the time you scheduled is perfect.